There are multiple ways to know your IPPB Customer ID in case you have lost it. I too had lost my IPPB customer ID.
Scan QR code on IPPB Card
Visit the Post Office
Call Customer Care on 155299
QR Code Card with IPPB Account
IPPB QR Code Card
Each IPPB account has a QR code and if you take it to the post office they will tell you your customer ID. Alternatively you can also use any QR code reader in your mobile phone to scan.
Visit the Post Office
When I visited the post office, they told me there are several ways of getting your customer ID back.
One way was to retrieve the SMS that was received when I created the account. Unfortunately I lost that account.
Second way was to call the customer care and verify my details which I did and got back my ID.
After connecting with a customer care through IVR menu, ask if they can tell customer ID which is non-secretive information and last time when I called, they shared my customer ID with me. Although I was sitting in a post office and the IPPB officer encouraged me to use the self help service with his guidance.
India Post Payment Bank (IPPB) Customer Care number is 155299 for phone banking and 1800 8899 860 for emergency. Other customer care and complaint numbers are:
Doorstep Banking (for 60+ as per my last contact with them)
Account Statement
2. SMS Banking
You can use SMS for knowing balance and getting a mini statement. However you need to register first by sending “REGISTER” to 7738062873.
Balance Enquiry : Send BAL to 7738062873
Mini Statement : Send MINI to 7738062873
3. Missed Call Banking
If you have your number registered at India Post Payment Bank, you can give missed calls on the following two numbers for balance enquiry and mini statement.
Balance Enquiry Number for Missed Call Banking: 8424046556
Mini Statement Number for Missed Call Banking: 8424026886
How to Register Mobile Number in India Post Payments Bank (IPPB)
It is very easy to register your mobile number with India Post Payment Bank.
Visit any nearest post office with PAN and AADHAR original cards.
Ask IPPB officer (usually a Postman or Clerk) to open an account.
Fill the details and note down the following things very carefully.
Account Number
CIF Number
PIN
Password
Security Questions and Answers
After that link your IPPB account with DOP Savings Account.
About India Post Payments Bank
India Post Payment Bank was started by India Post on 30 January 2017 to modernize the financial services offered by India Post.
My Experience with India Post Payment Bank
★★★★★
IPPB officer helped me get back my ₹6,000 which I lost due to faulty transaction.
I have observed that major post office in India which is in a town has a person whether a postman or a clerk as an IPPB officer.
I have been using the India Post Payments Bank account since 2020 and have always found them approachable and helpful. Earlier the IPPB officer in my hometown was so helpful that we ended up becoming friends.
